1wi Terms and Conditions

These terms and conditions ("Terms") form a binding legal agreement between the 1wi platform ("Platform", "we", "us") and its users ("Member", "you", "your"). 1wi is an online gaming and sports betting service platform operated for users in Bangladesh.

1.1 Key Definitions

• "Platform" — The 1wi website (https://1wi.lat) and all its services and sections.
• "Member" — Any person who holds a registered account on 1wi.
• "Balance" — The total amount of funds held in a member's account.
• "Bonus" — Additional funds provided as a promotional or welcome incentive.
• "Wagering Requirement" — The amount that must be wagered to make bonus funds eligible for withdrawal.
• "BST" — Bangladesh Standard Time (UTC+6).

1.2 Acceptance of Terms

By creating an account, logging in, or using any service on the platform, you are considered to have read, understood, and agreed to these complete terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

Meeting the eligibility criteria below is mandatory to open an account and use services on the 1wi platform.

2.1 Eligibility Requirements

• You must be at least 21 (twenty-one) years of age.
• You must be a legal resident of Bangladesh.
• You must hold a valid national identity card or passport.
• You must have an active mobile banking account (bKash, Nagad or Rocket) registered in your own name.
• Each individual may operate only one account.

2.2 Accuracy of Account Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information will result in immediate account closure and any associated balance may be forfeited. It is your responsibility to notify our support team without delay if your information changes.

2.3 Account Security

It is your responsibility to keep your account login credentials (username and password) fully confidential. You are responsible for all activity carried out through your account. If you suspect unauthorized access, contact us immediately at [email protected].

1wi strictly prohibits minors (persons under the age of 21) from accessing or participating on the platform. This is an integral part of our social responsibility.

3.1 Identity Verification Process

When required, we may request any of the following documents:

• A clear photo of your National ID Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the mobile banking account.
• Proof of source of funds (when required).

3.2 Consequences of Delayed Verification

If requested documents are not submitted within the specified time, withdrawal requests will be placed on hold and the account may be temporarily disabled if necessary. All identity information is stored with strict confidentiality.

All financial transactions on the 1wi platform are conducted in Bangladeshi Taka (BDT/৳). We currently accept payments via bKash, Nagad and Rocket.

4.1 Deposit Policy

• Minimum deposit amount: ৳500 (applicable for each method).
• Deposits are generally credited to the account instantly.
• Only payment accounts registered in your own name may be used for deposits.
• Deposits through third parties are strictly prohibited.

4.2 Withdrawal Policy

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: generally 30 minutes to 3 hours.
• Withdrawals will only be sent to the same payment method used for the deposit.
• Withdrawals may be delayed until identity verification is successfully completed.
• Bonus funds are not eligible for withdrawal until the active bonus wagering requirement is met.

4.3 Supported Methods

Currently supported payment methods: bKash, Nagad, Rocket. Additional methods may be added in the future, and the updated terms will apply in such cases.

4.4 Transaction Cancellation and Refund Policy

A bet once placed cannot be cancelled. Deposited funds may be withdrawn, however the relevant rules apply in the case of active bonuses. For incomplete transactions due to technical errors, please contact us via 24/7 live chat.

1wi offers various bonuses and promotional offers for new and existing members. Each bonus has its own terms and conditions, which must be read carefully.

5.1 Welcome Bonus

New members are eligible to receive a 200% bonus up to ৳20,000 on their first deposit. For example:

• Deposit ৳1,000 → ৳2,000 bonus → Total ৳3,000.
• Deposit ৳22,000 → ৳20,000 bonus (maximum limit) → Total ৳42,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x). This means the bonus amount multiplied by 25 must be spent on bets before withdrawal. Even if bonus funds appear in your balance, they are not eligible for withdrawal until the wagering requirement is met.

5.3 General Bonus Usage Rules

• Each member may use each offer only once.
• Bonuses may only be usable in designated game categories.
• Claiming the same offer through multiple accounts is strictly prohibited.
• If bonus abuse is suspected, the bonus may be cancelled and the account closed.
• Using bonuses for the purpose of cash withdrawal is prohibited.

5.4 VIP Program

1wi's VIP program has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Advancing to a higher tier depends on your activity and contribution to the platform. VIP benefits may change at any time.

1wi is committed to ensuring a fair, transparent, and enjoyable gaming environment for all members.

6.1 Prohibited Activities

• Any form of fraud, deception, or hacking attempts.
• Use of automated betting software or bots.
• Operating multiple accounts.
• Using or transferring another member's account.
• Bonus abuse or exploiting system vulnerabilities.
• Money laundering or suspicious financial activity.

6.2 Technical Issues

If a game is interrupted mid-session due to server outages, network issues, or other technical reasons, 1wi will review the situation in accordance with established policy. We reserve the right to void any perceived advantage gained from a technical error.

6.3 Special Conditions for Sports Betting

When betting on cricket, football, kabaddi, and other sports events, the official result of the event will be considered final. For any tournament including BPL, IPL, T20, and ICC events, the applicable policy will be followed in cases of schedule changes or cancellations.

1wi reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances.

7.1 Reasons for Closure

• Violation of any provision of these terms.
• Providing false or fraudulent information.
• Evidence of being a minor.
• Money laundering or suspicious financial activity.
• Operating multiple accounts.
• Bonus abuse or exploiting system advantages.
• Self-exclusion request (under the responsible gambling policy).

7.2 Balance After Account Closure

The balance of an account closed due to a policy violation may be forfeited. However, the valid balance of an account closed voluntarily or for general reasons will be returned after verification.

7.3 Account Closure by Member

You may request to close your own account at any time by emailing [email protected] or through 24/7 live chat. Identity verification will be required before the request is processed.

1wi believes in responsible gaming. We want all our members to play for entertainment and to receive support whenever needed.

8.1 Setting Self-Limits

Members can set limits on their deposits, withdrawals, and bets. Contact our support team via 24/7 live chat to set these limits.

8.2 Self-Exclusion

If anyone feels that gambling is having a negative impact on their life, they may request self-exclusion. This is an important protective measure.

8.3 Support

For more information about responsible gambling, visit our Responsible Gaming page. Contact us anytime via 24/7 live chat if needed.

Protecting the privacy of your personal information is one of our top priorities. We use SSL encryption and modern security technology.

9.1 Data Collection

We collect only the information necessary to provide the platform's services. This includes registration details, transaction history, and user activity.

9.2 Sharing Data with Third Parties

We do not sell members' personal information to third parties. It may be shared on a limited basis only when legally required or for payment processing.

For more details, see our Privacy Policy page.

In the event of any dispute or complaint, we always follow the path of an amicable resolution.

10.1 Complaint Submission Process

• First, report the issue via 24/7 live chat.
• If unresolved through live chat, send a detailed email to [email protected].
• After receiving a complaint, we will try to respond within business days.
• Complex disputes may take longer to resolve subject to investigation.

10.2 Final Decision

In any dispute related to the platform, the decision of 1wi authority will be considered final. However, we commit to reviewing all complaints impartially.

1wi reserves the right to partially or fully change these terms at any time. Updated terms will take effect as soon as they are published on the platform.

11.1 Method of Notification

• For important changes, a notification will be sent to the registered email.
• A notice will be displayed on the platform's homepage.
• The effective date of the updated terms will be clearly stated.

11.2 Use After Changes

Continued use of the platform after updated terms are published will be considered acceptance of those updated terms. If you do not agree to the new terms, you may request to close your account.

1wi makes every effort to operate a safe and reliable platform. However, our liability is limited in the following cases.

12.1 Cases of No Liability

• Issues caused by internet connection disruption.
• Delays or issues from third-party payment providers.
• Natural disasters or events beyond our control.
• Security breaches on your own device.
• Losses resulting from sharing your login credentials with others.

12.2 Service Continuity

The service may be temporarily disrupted due to maintenance, upgrades, or unexpected technical issues. In such cases, we will try to restore the service as quickly as possible.