🛡️ Safe and Secure Platform

1wi Responsible Gaming — Enjoy Yourself, Know Your Limits

1wi believes entertainment should never become a burden. Our responsible gaming tools and guidelines are here to keep you safe and happy.

At 1wi we see online gaming as a form of entertainment — not a guaranteed way to make money. To ensure responsible play on our platform, we have put various protective measures in place that help you keep your gaming habits in check.

You can reach us at any time via 24/7 live chat support. Our support team provides service in Bengali. If you feel that gambling is having a negative impact on your life, do not wait — contact us today.

The key to responsible gaming is: set a budget, stick to your limits, and enjoy gaming as entertainment. At 1wi you can control your own deposit limits, session duration, and take a temporary break whenever you need one.

Remember: gaming is for adults only (21+). We follow a strict policy against minors opening accounts or playing.

Our Protection Tools

Deposit Limits

Set a limit on how much you deposit daily, weekly or monthly. Once a limit is set, it cannot be raised before the designated time — this is the most effective way to protect your budget.

Temporary Break (Time-Out)

Need a little rest? Put your account on hold temporarily for 24 hours, 7 days or 30 days. During a time-out, logging in or placing bets will not be possible.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. Once active, reactivating your account is very difficult, and no promotional messages will be sent during this period.

Session Time Limit

Set how much time you want to spend in each session. Once the set time is up, the platform will automatically alert you and can end the session if needed.

Age Verification (21+)

To open an account at 1wi you must be 21 years of age or older. Identity documents are verified during registration to confirm age. Accounts belonging to minors are closed immediately.

Support and Advice

Our 24/7 Bengali live chat support team is ready to listen to any concern you have. You can get impartial advice and the help you need for any gaming-related issue.

Warning Signs of Problem Gambling

If any of the signs below apply to you, it may be a cause for concern. Contact support without delay.

  • A tendency to spend more than your set budget and playing repeatedly to recover losses.
  • Spending long hours gaming at the expense of family, friends or work.
  • Hiding your gambling or lying to people close to you.
  • Borrowing money for gambling or spending savings you need.
  • Feeling restless, anxious or depressed when not playing.
  • Repeatedly trying to stop playing but failing.
  • Feeling the need to place increasingly larger bets to get the same excitement.

Responsible Gaming Tips

1 Set a fixed budget before you play and never go beyond that limit.
2 Do not think of gambling as a source of income — it is purely for entertainment.
3 Avoid placing larger bets to chase losses.
4 Do not game while drinking alcohol or under mental stress.
5 Take regular breaks and spend time with family and friends.
6 Set a time limit before each game session and stick to it.
7 Do not allow children or minors to access your account.
8 For any concern, contact 1wi via live chat or at [email protected].
21+

For Adults Only

Opening an account at 1wi and participating in any game is approved only for persons aged 21 or above. This is a non-negotiable rule.

Every user's age is verified at the time of registration. If evidence of a minor using an account is found, it is suspended immediately.

If other members of your household also use your device or account, use a PIN or password to ensure minors are completely blocked from access.

Need Help? We Are Here for You

Contact Us

If you feel you are having trouble controlling your gambling, talk to us today. Our support team speaks Bengali and will listen to your concerns with complete confidentiality.

24/7 Live Chat — from any page on the site
[email protected]

Your information will be kept completely private. Asking for help takes courage.

Responsible Gaming FAQ

Log in to your account settings and go to the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a specified waiting period. If you have trouble, get help via live chat.

It is not possible to reactivate your account before the self-exclusion period ends. Once the set period is over, you will need to contact support and follow a specific process to reopen your account. This is intentionally made difficult so that you get a sufficient break.

A time-out is a temporary break — usually from 24 hours up to 30 days. Your account becomes active again automatically once the period ends. Self-exclusion is for long-term protection, which can remain in effect for months or years, and a strict process must be followed to reactivate it.

No. 1wi only allows persons aged 21 or above to open an account. This is our age policy for the Bangladesh market. If any age-related discrepancy is detected, the account is closed immediately and any applicable balance is returned.

First, our support team can give you initial guidance. Beyond that, speaking with a mental health specialist, a counsellor, or a trusted family member is very effective. Remember, addiction is a treatable condition — with the right support, recovery is possible.

No. While self-exclusion or a time-out is active, deposits or withdrawals via bKash, Nagad or Rocket — or any other method — are not possible, and participation in any game is blocked. This protection measure remains fully in effect.

Play Responsibly and Enjoy Every Moment

Use our tools to keep your gaming experience at 1wi safe and enjoyable. Check the FAQ if you have questions or contact support directly.

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