1wi Privacy Policy — Your Information Is Our Responsibility

Introduction and Scope

1wi ("we", "us", or "the platform") operates a secure and reliable online casino and sports betting service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect, why we collect it, and how it is used when you visit our website https://1wi.lat or open an account.

By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

What Information We Collect

We may collect the following types of information while you use our services:

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address
• Residential address
• National ID card or passport details for identity verification
• bKash, Nagad, or Rocket account information (for processing transactions)
• Username and password set at the time of account creation

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system information
• Cookies and session data
• Pages visited, time spent, and click patterns
• Referral sources and search keywords

2.3 Information Collected Through Third Parties

For identity verification and fraud prevention purposes, we may receive information from approved third-party verification services.

Purpose of Data Use

We use your personal information only for the following legitimate purposes:

• Completing account registration and identity verification
• Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
• Managing your gaming activity and keeping your account balance accurate
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and other illegal activities
• Providing bonuses, promotions, and VIP benefits
• Monitoring and supporting responsible gaming
• Improving platform security and performance
• Fulfilling applicable legal obligations

We do not sell your information to marketing parties or third parties without your consent.

Information Sharing and Disclosure

We never sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted technology partners and payment processors (such as bKash, Nagad, and Rocket) required to operate the service. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

4.3 Fraud and Security

Limited information may be shared with relevant third-party services to detect fraudulent activity and ensure platform security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure the basic functionality of the platform.
• Performance cookies: To improve page load speed and user experience.
• Analytics cookies: To understand website traffic and usage patterns.
• Preference cookies: To save your language and other preferences.

5.2 Cookie Controls

You can disable cookies by going to your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

Data Security Measures

To ensure the protection of your personal information, we adopt industry-standard technical and organizational measures:

• Use of SSL/TLS encryption technology for all data transmissions
• Application of advanced encryption to stored data
• Access controls — only authorized personnel can view necessary information
• Regular security audits and vulnerability assessments
• Two-factor authentication option
• Unusual activity detection systems

While we strive to ensure the highest level of protection, it is not possible to guarantee complete security on the internet. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Necessity for providing the service
• Legal and regulatory obligations
• Potential need for dispute resolution
• Fraud prevention and security

Even after an account is closed, records of financial transactions may be retained for the period required by applicable law. Once the designated retention period has passed, data is securely deleted or anonymized.

Your Rights

You have the following rights in relation to your personal information:

8.1 Right of Access

You have the right to request information about what data we hold about you.

8.2 Right of Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right of Erasure

In certain circumstances you have the right to request that your personal information be deleted, though this may not always be possible due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, including marketing communications.

8.5 Right to Withdraw Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time. However, this will not affect any processing that was completed before the withdrawal.

Protection of Minors

1wi is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of account registration.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

For persons aged 21 and above only.

International Transfer of Data

Your information may also be processed or stored on servers outside Bangladesh. In such cases, we ensure that the transferred information receives protection at least equivalent to the standard described in this policy.

For transfers of data to third countries, we put in place appropriate contractual safeguards and comply with applicable data protection laws.

Policy Changes

We may update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy terms. We therefore recommend visiting this page regularly.

Responsible Gaming and Data Use

Information relating to your gaming behavior is used to ensure responsible gaming. This includes:

• Identifying unusual or concerning gaming patterns
• Supporting users who have set self-exclusion or limits
• Preventing gaming limit violations

To learn more about responsible gaming, visit our Responsible Gaming page.